Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it may be instructor-led or self-paced training or classroom training.
Our refund policy is as follows:
Cancellation & Refunds: Self Paced Learning
For Self Placed Learning:
Raise refund request within 7 days of purchase of course. A money-back guarantee is void if the participant has accessed more than 30% content or downloaded the E-Book.
For Instructor Led Online Training:
Raise refund request within 7 days of commencement of the batch you enrolled for. Money-back guarantee is void if the participant has accessed more than 50% content of an e-learning course or has attended Online Classrooms for more than 1 day.
Also, In case user downloads the recording or E-Book for the course the money-back guarantee will be void.
Cancellation & Refunds: Classroom Training
BDreamz Global Solutions reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)
- In case BDreamz Global Solutions cancels an event, a 100% refund will be paid to the delegate.
- If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
- If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
Refund request can be initiated in two ways
- From my orders’ section, by clicking on “Initiate Refund” against specific items of an order. This will work when the item quantity is one.
- In case the item quantity is more than one, please reach out to our support team through our Help & Support section on the website.
Refunds: Duplicate payment
A refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 to 10 working days post intimation by the customer.
Note: All refunds will be processed within 7-10 working days after the refund request is approved by BDreamz Global Solutions.