Salesforce Certification Training Course in Hong Kong

Salesforce Certification Training Syllabus

Salesforce Fundamentals

• What is Cloud Computing?
• What is Force.com Platform?
• Different Editions of Force.com
• Signup for Force.com Account
• Multi-tenant environment
• MVC pattern

Data Modeling and Management

• Creating new application
• Creating Custom objects, history objects, Chatter object, metadata,external IDs
• Custom settings
• Creating Tabs – Custom Tabs, Web tabs
• Objects, multi-currency, multi-language
• Understanding & Creating different data types
• Understanding & Creating different types of relationship
• Master-Detail Relationship
• Lookup Relationship
• Picklists (Normal Picklists, Dependent Picklists, Multi-Select Picklists)
• Creating Page Layouts
• Schema Builder
• Importing and exporting data

Organization Setup

• Company profile info

User Setup

• Identify the steps to set up / maintain a user
• User access

Security

• Creating Users
• Understanding, Creating & Using Roles
• Understanding, Creating & Using Profiles
• Understanding Public Groups
• Restricting access based on IP & Login Hours
• Managing Company Information
• Sharing Records
• Sharing via Apex
• Auditing &Monitoring
• Describe the capabilities of territory management and the implications to the sharing model

Business Logic and Process Automation

• Record types
• Formula fields
• Roll-up summary fields
• Validation rules
• Approval processes
• Workflow, visual workflow

Reporting

• Understand Reporting on Force.com Platform
• Creating Reports (Standard, Summary, Matrix)
• Understanding Dashboards
• Creating a Dashboard Component

App Deployment

• Lifecycle
• Sandboxes
• Change sets
• Packages

Desktop and Mobile Administration

• Salesforce1 mobile application user interface
• synchronization options of Salesforce for Outlook

Chatter

• Features of Chatter

Sales Cloud Applications

• Salesforce sales process
• Products and price books
• Lead management
• Campaign management

Service Cloud Applications

• Case management
• Solution management
• Communities
• Salesforce Knowledge

Content and Folder Management

• Features of Content
• Organize folders

Activity Management

• Activity management

Salesforce Developer

Apex

Apex Fundamentals

• What is Apex
• When should I use Apex
• What are the Limitations of Apex

Apex Development Process

• Writing Apex
• Writing Tests
• Deploying Apex
• Apex Development Tools

Getting Started with Apex

• Creating a custom Object
• Adding an Apex Class
• Adding an Apex Trigger
• Adding a Test Class
• Deployment

Data Types

• Primitive Data Types
• sObject Types

Collections (Lists, Sets, Maps)

• Variables
• Expressions
• Assignments
• Conditional Statements (IF-ELSE)
• Loops (Do-While, While, For – Traditional, Iteration, SOQL)
• Exceptions

Classes, Interface & Properties

• Defining Apex Classes
• Declaring Class Variables
• Defining Class Methods
• Using Constructors
• Access Modifiers
• Static & Instance methods and classes
• Interfaces and extending classes
• Enforcing object and field permissions
• Exception Handling

Data Manipulation using Apex

• Querying using SOQL & SOSL
• DML Statements (Insert, Update, Upsert, Merge, Delete, Restore)
• Database DML Methods
• DML Exceptions and Error Handling
• Locking

Triggers

• Trigger Syntax
• Trigger Context Variables
• Bulk Triggers
• Trigger Exceptions

Testing Apex

• Why
• What
• How
• Running Test Methods

Deploying Apex

• Using Change Sets
• Using Force.com IDE
• Using Force.com Migration Tool

Projects- Integration

• SOAP and REST web services

Visualforce

Visualforce Fundamentals

• What is Visualforce
• Visualforce Architecture
• When to use Visualforce
• Benefits of Visualforce
• Tools for Visualforce Development

Getting Started with Visualforce

• Creating your first page
• Adding fields to a Visualforce page (for displaying, accepting input, changing field labels, dependent picklists)
• Using the Visualforce Component Library
• Overriding an existing page with a Visualforce page
• Displaying Related List on a Visualforce Page
• Displaying Table of Data on a page
• Using Query String Parameters
• Rendering a page as a PDF
• Global variables, formulas, functions (Date and Time, Logical, Math, Text etc. and expression operators (Math, Logical, Text)

Creating reusable components

• Creating and using custom components
• Templating with Visualforce

Styling Visualforce Pages

• Using Salesforce Styles
• Extending Salesforce Styles
• Using Custom Styles
• Using Static Resources

Standard Controllers

• Using Standard Controllers
• Accessing Data through Standard Controllers
• Using Standard Controller Actions
• Validation Rules and Standard Controllers
• Checking Object Accessibility

Standard List Controllers

• Associating with a Visualforce Page
• Accessing Data
• Using Actions
• Pagination
• Using List Views
• Editing Records

Custom Controllers & Controller Extensions

• Building custom controller and controller extension
• Building custom list controller
• Defining Controller Methods (Action, Getter, Setter, Navigation)
• Validation rules and custom controllers
• Using transient keyword
• Mass updating records with a custom list controller
• Considerations for creating custom controllers and extensions
• Apex Classes used in Visualforce Controllers
• Testing custom controllers and controller extensions

FAQ